Looking to supplement their traditional classroom instruction, Microsoft has aggressively pursued online training to meet the learning needs of theor retail sales force. In order to better align wtih Microsoft's global marketing strategy, these sites incorporates 14 different languages and includes vendor and mobile operator branding.

With their old training strategy unable to match their growth, Microsoft required training sites that would incorporate flexibility while delivering instruction on Standard English and 14 other languages. A carefully developed visual structure helped organize content and made nagivation intuitive across cultures and language barriers. To ensure superior usability, the interface went through a series of design cycles and user testing. The well-received design was awarded with Microsoft Creative Challange, Gold Award, 2004.